Overview for REMY & MEDRAY Class IV Laser Manufacturer Warranty Coverage
Most REMY & MEDRAY CLASS 4 LASERS come with a 5-year manufacturer warranty (with the exception of the REMY ProMax and MEDRAY SuperMax Models which currently come with a 2 year manufacturer warranty). When it comes to quality, the REMY & MEDRAY LASERS are built tough, to withstand constant use, day in and day out for many years. They are reliable and dependable and we are confident in our knowledge of how well they perform and hold up through years of regular use. If ever you have an issue, which is unlikely, we take care of our customers in the US, UK, and Europe. We have experienced little to no issues whatsoever with the MEDRAY Original, REMY Classic and REMY FX products for over 6 years.
Additionally, the REMY lasers are now controlled with the newest, most reliable and effective, ANDROID Operating System, which automatically updates itself via WiFi. Thus it will always be automatically updated with the most current updates and improvements.
MEDRAY uses the INTELITECH software, which has great graphics and built-in protocols, and easily guides the user through the treatment process. If there is ever a software issue, it can be easily fixed from a distance by helping you quickly fix it over the phone, or if necessary we will send you an easy-to-install plug-and-play part. Additionally, we have a US-based service center in FL, which stocks parts and offers fast turnaround service within days.
IMPROVEMENTS that ensure longevity include the Gen 2 design, which removes the external connection to the fiber cable and integrates the connection inside the housing similar to the K laser. Over the years, we learned that the external connection is the weakest link and the cause of most class 4 laser failures (with all class IV laser brands). This issue has been eliminated with our new Gen 2 design. The fiber optic cable connection has been moved inside the housing, making the REMY & MEDRAY Class 4 Lasers some of the most durable systems on the market. While other companies use a 200-300 micron fiber optic cable, we use a heavy-duty 400-micron fiber optic cable for long life and reliability in the REMY Classic & MEDRAY Class 4 Lasers and a 600-micron fiber in the REMY FX 30W, 45W and 60W. This high end, high-quality design allows for the cable to be wrapped around the base or wheel, and the cable is now fixed to the laser body to insure maximum longevity of the laser diode(s). This reduces the potential for kinking and crushing of the cable in transport and makes the system more reliable. These design elements allow us to confidently offer a full 5-year warranty. The system can also be serviced after the warranty period at our Florida service center if ever needed. You can rest assured that your laser investment will be a source of recurring revenue returns for many years to come.
The standard warranty includes:
Laser Control Unit: Each Original MEDRAY, REMY Classic and REMY FX laser device is warranted to be free from defects in workmanship and materials for the period of five (5) years from the date of shipment, with a one (1) year warranty on all handpieces (under normal use and service). SuperMax and ProMax Class 4 Laser Packages come with a two (2) year warranty, with a one (1) year warranty on all handpieces (under normal use and service).
Hand pieces and Fiber Optic Cable: Hand pieces and Fiber Optic Cables are warranted for a period of one (1) year from the date of shipment.
Authorization for Coverage – The Company’s obligation under this warranty is limited to providing any and all necessary product repairs upon service center examination and final determination as to cause or existence of defect and at its option to repair or replace the product(s), which prove to be defective during the warranty period.
Original Purchaser – This warranty extends only to the original end-user purchaser (including authorized distributors) of the Class 4 lasers, and hand pieces.
Transfer of Warranty to Other Parties – Any transfer of warranty must be approved in writing from the manufacturer. Warranty transfers will require review and certification by the company.
Warranty on Replaced Products – Products replaced under warranty will be warranted only for the balance of the warranty time period from the original supplied laser and hand piece(s).
Actions that Void the Warranty – This Standard Warranty will not apply to those products which have been:
1. Repaired or altered other than in accordance with the terms of this Agreement, or
2. Abused, misused, improper handling in use, or storage, or used in an unauthorized or improper manner or without following written procedures supplied by the company. We understand that accidents happen. However, accidents such as dropping the unit or hand pieces, thereby breaking the unit or component, are NOT covered by the warranty.
3. Original identification markings or labels have been removed, defaced or altered.
4. Any other claims not arising directly from material defects in material or workmanship.
Responsibility for Warranty – This Standard Warranty is the exclusive warranty made by the manufacturer and its authorized distributors including Discover Lasers LLC. It is in lieu of all other warranties, whether written, oral, or implied, including any warranty of merchantability or fitness for a particular purpose, and shall be purchaser’s sole remedy and the manufacturers sole liability on contract for warranty of the products. This warranty shall not be modified or amended without the written approval of the manufacturer.
Notice to Hold Harmless – In no event shall the manufacturer or its laser product partners and distributors including Discover Lasers LLC, be liable for any indirect, special, incidental or consequential damages resulting from the failure to perform or use or improper use of any goods or services sold pursuant hereto, whether due to breach of contract, breach of warranty, negligence or otherwise.