Terms and Conditions of Sale

YOUR SATISFACTION IS GUARANTEED:

*OUR CLASS 4 LASERS come with a 30 day money back guarantee or trade-up option if deemed necessary. If for any reason you are not completely satisfied with your order, simply call within 30 days of the shipping date for a return authorization number and return your purchase in re-salable condition with all accompanying accessories and paperwork. In order to qualify for the refund, the request must be made within 30 days of the shipping date, the item must be in “like new” condition, meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original retail packaging, literature, manuals, cases, glasses, CD’s, DVD’s and warranties. A customer must contact us within 30 days of the product shipping date in order to receive a valid RA# and then put it in the mail within 1 week of receiving the RA#.
*For Practitioners, the only return fee is 3% if you paid with a credit card, as the credit card company will not refund that fee to us. For non-practitioners there is a 15% restocking fee regardless payment form. Or, customer may trade-in the laser and pay the difference toward a more powerful product if desired. 

For Your Information: 99.9% of our customers love our Class 4 laser products and give us 5 Star Reviews, so you can rest assured we value your time and our reputation.

If our lasers and service don’t meet your expectations, simply call for a return authorization number 1-800-575-7963
When you ship it back, please include your order number or a copy of your receipt and reason for the return. Please provide us with a tracking number upon shipment so that we can know to keep an eye out for it to arrive. It is highly advised to send the product back via a traceable method such as UPS or Fed Ex or USPS Priority. We are not responsible for lost or damaged items sent back by a customer, so it is advisable that you ship to us insured with tracking number for your protection.

Packages sent without the RA number may be refused. 
We do not accept requests for returns of any item more than 30 days after the shipping date. Item must be returned in original resalable condition with no damaged or missing parts, books, manuals, or packaging. Please do not send us items that do not meet these conditions.  We do not issue refunds for non-qualifying items and cannot return the items to you. The customer is responsible for return postage on all returns unless defective or damaged. Customer is responsible for loss or damage during shipping returns. We recommend all return packages be insured. Items that are requested for return more than 30 days after order shipped will not be refunded, but in some cases can be exchanged for an alternate product within a 60 day time frame. Items returned within this time frame that are damaged and not in sellable condition will not receive a full refund. Damaged or defective items that you receive damaged due to shipping or that are defective due to factory fault will be promptly exchanged. Please note that if you wish to exchange items that are not defective or damaged, a processing fee or shipping fee may apply.

PACKING AND SENDING YOUR RETURN:
Only items that are in “like new” resalable condition may be returned. Simply wrap the product securely in its original packaging, making sure to include all manuals and accessories. For your protection, we highly recommend that you adequately insure the item you are returning. Please call to get a return authorization number (RA#), include a note indicating the reason for your return and include the packing slip or receipt with your return. Please ship it back via UPS, Fedex or USPS Priority Insured Mail with a tracking number so that you have proof of delivery. Please include a copy of your invoice or packing slip and if you do not have your packing slip or invoice, please indicate the reason for your return on a separate piece of paper including your name and contact info, and send the package to the following address:

Ship Returns via UPS, Fedex or USPS Priority or Express Mail:
Returns RA#_____ Discover Lasers LLC

Discover Lasers LLC
1215 S Kihei Rd
Ste O PMB 804
Kihei, HI 96753

All returns must include RA Number, a copy of your receipt and the reason for the return. Packages sent without Return Authorization Number may be refused. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of receipt of your item.
*For non-practitioners a 15% restocking fee applies for items authorized for return within 30 days of order, with RA#, to the following products: REMY LASERS, MEDRAY LASERS, and LZR UltraBright Devices. 

RETURN POLICY WHEN A LEASING/FINANCING COMPANY IS INVOLVED:
With the Financing and/or leasing of equipment, an independent third party is involved in the purchase. Discover Lasers LLC and Class4Lasers.com is in no way affiliated with any financing companies and consequently, if you choose to purchase equipment by signing a contract with a separate and independent  financing company, there will be no money back guarantee available on products purchased in that manner. If you wish to finance a product let us know and we will be happy to provide you with a Proforma Invoice that is required by the financing company along with your credit application to determine eligibility.